Using Alerts

In this section, you learn how to compose and send a notification or an incident alert to a user. You will also learn how to create notification templates with pre-configured Notifications that can be sent simultaneously, making crisis communications consistent, quicker and more effective.

Alert Console

Home Screen Options

Grant Alert Console Privileges

Use the Alert Console Interface

Select Your Team Context

Use Quick Compose

Search for a Notification Template

Review or Edit a Template Notification in the Alert Console

Edit and Send a Notification(s) from a Notification Template

Return to the Alert Console Window

Check Notification Responses

Navigate to the Administrative User Interface

Notifications

Prerequisites

Compose Notification

View Notifications

Work With Scheduled Notifications

Resend Notification to Non-Responders

Respond On Behalf of a User

Send Follow-Up Notifications

Cancel a Notification

Archive Notifications

Notification Reports

Notification Templates

Manage Template Permissions

View a List of Notification Templates

The Notification Templates Tool Bar

View a Notification Template

Select a Template Icon

Select Template Launch Options

Save Multiple Notifications to a Template

Create a New Notification Template

Edit a Notification Template

Save an Existing Incident as a Notification Template

Save an Existing Notification as a Notification Template

Delete a Notification Template

Clone Notification Template to Team(s)

Sending a Template Notification From an SMS Device

Creating a Complex Notification Template

Downloading Notification Template Reports

Incidents

Working with Incidents

Viewing a List of Incidents

Tool Bar Options for the Incidents Page

Searching for an Incident

Viewing an Individual Incident

Tool Bar Options for the Viewing Incident Page

Working with Incident Notifications

Creating a New Incident

Editing an Existing Incident

Reporting on Incidents

Archiving Incidents

Un-archiving Incidents