Respond On Behalf of a User

The ability has been added to manually mark a user as having responded to a Notification. This is useful during real emergencies, when a user may not be able to respond via AlertFind but can check-in with their manager or another person.

To enable this feature, an administrator with Application Settings permission should go to the Customer Details page, Customer Information section, check the check-box by Confirmation Options: Allow Administrators and Team Leaders to respond on-behalf-of a notification's recipients.

Once the feature has been enabled, administrators and team leaders can go to the View Notification page, All Recipients tab, right-click on the user and select Respond on-Behalf-Of from the menu.

To respond on behalf of another recipient:

1. From the left navigation menu Notifications section, click Sent Notifications to view the Sent Notifications page for the selected team’s active, non-archived notifications.
2. Locate the Notification that needs to be manually responded to in the Notification Details column, and double-click the subject of the Notification to display the ViewDetails page.
3. Click the All Recipients tab.
4. Select the user under the All recipients list. Multiple users can be selected and manually responded to at one time.

5. Click Respond On-Behalf-Of to respond to the Notification.
6. Select appropriate response from the drop-down.
7. Add comment if additional information is required.
8. Click Save.

The Result Log for the recipient(s) will show the date and time the Notification was responded to, and who performed the response.