Tool Bar Options for the Viewing Incident Page
In the Viewing Incident page, in addition to adding, removing, or editing notifications linked to the incident, you can also do the following tasks listed in the page tool bar.
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Click Edit to edit the incident title, description, and attachments. |
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Click Report to create a CSV Incident Report of the opened incident. If you have Microsoft Excel installed, the report automatically opens in Excel in a new window. The report lists the incident features such as title, description, open time, and closed time. It also lists any notification linked to the incident along with the notification details for each notification. |
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Click Archive to remove this incident from your team’s Incidents page and place it on your team’s Archived Incidents page. See Archiving Incidents. |
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Click Save As Notification Template to save the viewed incident as such. See Save an Existing Incident as a Notification Template. |
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Click Refresh to refresh the Web page. |
