Incidents
In AlertFind, you can create an incident and link one or more notifications and attachments to that incident.
Incidents can be saved as notification templates so that they can be easily reused. Best practices for incident or crisis communications recommends the creation of pre-scripted message templates to defined groups of people. For example, you might set up a notification template to send a pre-defined notification to alert your IT team when a server is down.
Notification Templates are saved to the Notification Template library. This library comes with a default set of templates that you can use and edit. See Notification Templates for how to use this library.
NOTE
When you use a Notification Template, AlertFind can automatically create an incident for you and automatically link your notification(s) to the incident.
Incident Templates that you created prior to AlertFind 5.0 are stored in the Notification Templates library and become Notification Templates. You can use them in the same way you previously used them. However, they also inherit the additional features of the Notification Template library.