Unarchiving Incidents
When an incident is unarchived, it is no longer displayed on the list of archived incidents.
To unarchive an incident:
- View your team’s archived incidents. See View archived Incidents.
- Locate and select the incident you want to unarchive. You can sort by any column on the page by clicking the name of the column. You can also search for a specific incident:
- By scrolling through the list of incident titles and using the Next and Prev buttons.
- By entering a title in the search text box and clicking
or by clicking down arrow next to the Search button and creating a custom search. You can search by Title, Description, Open Time (before and after), and Close Time (before and after). Click the calendar icon to select a date.
NOTE
When you click a date on the calendar, the time is automatically entered as 12:00 AM. Manually type the correct time for your search after selecting the date.
TIP
When searching by description, you can modify your search by changing the operator in the description Edit Criteria dialog box to be one of the following: starts with, contains, ends with, or equals. Then type part of the description in the search text box.
- Click Un-archive. A confirmation prompt asks if you are sure you want to un-archive the incident. Click OK to continue with the operation or Cancel to cancel the operation. If you click OK, the incident is unarchived and moved to the Incidents page as a closed incident.