Notifications
A Notification is a message sent to a user device (such as an email address, telephone, or fax machine) and can contain:
- Message text, which can be read in an email, fax, or text message, or read aloud by the text-to-speech (TTS) engine for a telephone Notification.
- Audio files that are prerecorded and uploaded to the message or recorded using call-to-record. See Supported Audio Files for details.
- Attachments that can be delivered along with the message, depending on the device.
- Secure information that requires recipients to authenticate themselves using a PIN or external key before they can receive the Notification.
Notifications can be sent in any language for which your organization purchased language packs.
When Send is clicked, AlertFind begins sending Notifications to the selected users. It tries to contact the first device in each person’s currently active personal escalation list. Notifications are delivered according to the escalation in effect when the notification is sent.
For example, if the test was sent at 9:00 PM, AlertFind searches for the first configured device in the user’s After Hours escalation list (assuming this user has the default business hours of 8:00 AM to 6:00 PM) because the notification is sent outside of regular business hours.
If AlertFind is not able to make contact with the first device in the escalation list, it moves on to the second device. It continues through the user’s configured device list until it either receives confirmation from the recipient, leaves a voice mail (in which case it continues on the escalation path), or exhausts all device options.
See Configuring a Standard Device for more information about escalations and notification delivery.
NOTE
Because AlertFind has no way of knowing if an email was successfully delivered, it considers a Notification task sent to an email address as complete. This does not mean the email is considered confirmed.