Editing an Existing Incident
To edit an existing incident:
- View the Incidents page for your team. See View an incident.
- Locate the incident you want to edit. You can sort by any column by clicking on the column heading.
- Select the incident and click View Details. The Viewing Incident page appears.
- To edit the title or description of the incident, or to add an attachment, click Edit.
- To save the information about this incident in a CSV file, click Report.
- To add notifications to the incident, click Add in the Incident Notifications section.
- To remove a notification, select it and click Remove in the Incident Notifications section.
- To archive the incident and remove it from the incident list, click Archive.
- To save this incident as a template, click Save as Notification Template. The Editing Notification Template page displays. For instructions on editing a notification template, see Edit a notification template.
- Click Save when you have finished your edits.
- In the Viewing Incident page, click OK when you are finished your edits.