Save an Existing Incident as a Notification Template
Any existing incident can be saved as a notification template. You might want to do this if the incident information could be used for a future event.
To save an existing incident as a template:
- In the left navigation menu Administrator section, click Teams.
- Select a team to make that your active team context.
- In the left navigation menu Incidents section, click Incidents. A list of incidents for your current team context appears.
- Double-click the title of the incident that you want to save as a template. The Viewing Incident page appears.
- Click Save As notification template at the top of the page. The Editing Notification Template page appears with the following information:
- Title—The title of the incident, which is now the title of the notification template.
- Description—The description of the notification template as typed on the Incident page.
- Edit the Launch Options as desired. See Select Template Launch Options.
Associated notifications appear at the bottom of the page. For instructions on editing them, deleting them, or adding more notifications, see Save Multiple Notifications to a Template.
- When you have finished any desired edits, click Save and Close or Save and Open in Alert Console. The edited template is saved in your team's Notification Templates library page and closed or opened for review in the Alert Console, depending on your choice of buttons.
- Click OK to close the Viewing Incident window.