Archiving Incidents
When an incident has been archived, it is closed and cannot be reopened. It can be unarchived. Archiving an incident cancels any notifications associated with the incident.
To archive an incident:
- View your teams Incidents. See Viewing a List of Incidents.
- Locate the incident and double-click it to select it. (You can sort by any column on the page by clicking the name of the column.)
- Click Archive > OK to archive and close the incident, or Cancel to cancel the action.
- View the archived incidents by selecting Archived Incidents in the left-hand menu.