Notification Prerequisites
Prior to sending a notification, AlertFind must be provisioned and several integral parts of the system must be set up:
- Company settings (initially set up by Support as part of provisioning)
- Users
- Groups
- Teams (optional)
Provisioning is managed by Support. After your organization is provisioned, users can be added into the system by having Support import your data, by using the API, or by manually entering user information. If your organization is an Aurea Messaging Solution customer, users can also be added to AlertFind through integrating with Aurea Messaging Solution.
Most company information, such as time zone, personal escalations, business hours, and the ability to customize AlertFind prompts, can be edited by an AlertFind administrator. Other company settings must be configured by Support. These settings are typically discussed and configured during provisioning, but may be updated at any time by contacting Support.