Video Stream - troubleshooting checklist

Video Encoding Fails

1. Check Video Stream section in Event Log on the machine where Encoding Service is installed.
2. Check errors in the Encoding Console.
3. Make sure the account used to run the Encoding Service has access to the database.
4. If an SQL Server alias is used make sure it is created for 32-bit client.
5. Make sure Expression Encoder is installed.
6. Make sure Desktop Experience Feature is installed.

Video Playback Fails

1. Check the Verifty button on the service application properties page.
2. Check the Event Log on the machine where Video Streaming server is installed.
3. Make sure the application pool account has access to the database.
4. Make sure the NewsGator VideoStream to Activity Feed Integration feature is enabled for the site you are trying to watch the video from.
5. Ensure the streaming server address of the Video Stream SharePoint Configuration is pointing to the correct address.
6. Try to open the Video Stream server test page.
7. Make sure the file is encoded and is located under Video Stream server website (videos and the website bin folder should be together).
8. Make sure the application pool account has permissions to the site folder. In security restricted environments make sure it’s in the IIS_IUSRS group.
9. Make sure ASP.NET is installed.
10. Make sure SQL Server and Video Stream server timezones are the same.
11. Make sure IIS Media Extensions are installed.
12. Make sure the anonymous account has access to the Video Stream folder.
13. Use FireFox Firebug or IE 9 to see the actual http error.
14. To exclude a firewall problem make sure the requests to the *.ism/manifest file are in the IIS logs.