Questions and AnswersReport
This report shows the outcomes for questions asked in the activity stream each month.
Questions and AnswersReport
This is a report trended by calendar-month showing:
- New questions
- Average time to first answer
- Average time to first good answer
- Percentage of questions answered
- Percentage with a good answer
- Percentage of questions answered within 24, 48, 96 hours and longer than 96 hours
- Percentage of questions with a good answer within 24, 48, 96 hours and longer than 96 hours
The goal of the report is to show the value and performance of questions and answers in the environment, by making apparent how the overall question and answer functionality is working as well as how questions progressed from unanswered to answered and then to having at least one answer marked as a good answer.
As the footnotes explain, each row is showing new questions asked in that month. If a question goes unanswered for a long period and then finally gets answered after several months, it affects the average answer time for that month.