Administration > Community Functionality > Answer Turnaround and Quality

Answer Turnaround and Quality

To ensure users get answers to their questions in a timely manner, users can be declared to be a curator and/or a community expert.

A curator is a user who receives emails alerting to questions that have been unanswered. Curators can be specified at both a global level (for questions not directed to any community) and for each community.

An expert is a user who is visually identified to all users as an expert within that community. This identification appears in any response they give in the community stream, and also on their mini profile card.

The same person can be declared both a curator and an expert, and it is often desirable to do so.

There is also the implicit role of a questioner. After a question receives a response and then a configurable length of time goes by, the person who asked the question receives an email prompting them to indicate which answers are good answers. They can mark an answer as a good answer directly from this email and also from digest and notification emails.

Marking answers as good answers helps with answer quality and provides recognition to the answerer.

Curators, experts, and questioners all can mark an answer as good. This helps to ensure answers get “closed out” with a good answer.

The following chart summarizes these three roles:

	Curators	Experts	Askers
Identified in their responses and in mini profile as an expert		X
Receives unanswered questions email	X
Receives email prompt to mark answers as good			X
Can mark answers as good answers	X	X	X

Examples

Here is a sample unanswered questions digest that a community curator would receive:

Sample unanswered questions digest for a community curator

Here is a sample unanswered questions that a global curator would receive, for questions that have no community:

Sample unanswered questions digest for a global curator

Here is a sample email to a questioners prompting them to mark answers as good answers:

Sample email to a questioners prompting them to mark answers as good answers

When a community expert answers a question (or adds a comment), the expert label is visible on their avatar. The text Expert also appears just after their name.