Recall

The recall feature allows a user to recall a controlled print document to indicate that the user has either retrieved a printed copy or requested the return of a printed copy. As the recall action takes the printed copy out of circulation, no additional actions can be performed on that record. Typically the recall action is performed on a document that is expired.

To recall a controlled print document:

1. Click Recall. The system presents the Recall Controlled Print window that contains three sections:
   • Document Information with the document name and version
   • Printout Information with Printout ID, Label, Status, Expired By, Expired On, and Expired Reason details. The Expired By column is pre-populated with System
   • Print Action Information which requires the user to enter a reason for the recall
2. Enter a reason for recalling the document in the Reason For Recall textbox
3. Click Submit

   If the textbox is blank when the request is submitted, an error message is displayed and the action will not be completed.