If something goes wrong during install
Do the following, If something goes wrong during install:
- Open your install log, located in the Setup folder you're running the install from.
- Correct whatever error is reported there.
- Repeat the install attempt.
Additionally, if install has managed to create it before your error occurs, the NewsGator Social Platform management page (SharePoint Central Administration > Manage Service Applications > NewsGator Social Platform) displays much troubleshooting information, and allows the unprovisioning and reprovisioning of many components that should be provisioned during install.
For further details, see Aurea Social Administration Guide.
If some solution DLLs do not get deployed to the GAC
If you have to manually deploy some Aurea Social solutions into the GAC, you have to be sure to restart the SharePoint timer service. Until you do, or until it restarts itself, any associated jobs won't run.
If some solutions fail to deploy
If on upgrading you have solutions that are failing to deploy (these will show on the Solution Management page of Central Administration with a status of “Error”), it could be that some of the files the solution must update have been locked by the system. Rebooting the server to which solutions are deployed will unlock any solution files that are locked and thus preventing deployment. Retry the upgrade after rebooting.
If community activity streams aren't displaying usernames nor avatars, and 'like' and 'follow-up' don't work
The AntiXssLibrary dll most likely didn't get deployed to the GAC on the server which runs the NewsGator Social Platform Service application. Try going to Central Administration -> System Settings -> Manage Farm Solutions and deploying the SharePoint.ajax.wsp solution. From the drop down menu choose CA app. Then recycle the NewsGator backend app pool.
Workarounds for Known Issues with Enrich Module
Knowledge Base pages may crash after Enrich has been upgraded to 4.1
In some upgrade scenarios, the Enrich Service Application is not available after upgrade. This may cause an “Add a Knowledge Base” form or the Knowledge Base tab to crash. To address this, delete and re-create the Enrich Service Application.