DispatchingDashboard Action Parameters

Supported DispatchingDashboard Action Parameters.

The DispatchingDashboard action supports the following input arguments:

combineSkillsAndGroup

If set to true, the Combine Skills&Rep Set option is checked when first calling the Dispatching Dashboard.

Default: false.

ticketRelatedReps

If set to true, the Ticket-Related Reps option is checked when first calling the Dispatching Dashboard.

Default:false.

refreshListAfterDrop

If set to true, the ticket list is refreshed each time a ticket is dropped onto a resource block.

This allows you to automatically remove already dispatched tickets from the search results list. This requires additional project customizing: Define a trigger that writes to some field in KM as soon as the MA is created, and define a filter for the KM list filtering for that field's value.

Default: False

repGroupingOptions

Defines the content and initial value of the Group reps by drop-down list using JSON.

Syntax. For further details, see RepGroupingOptions.

copyFields

Field values to be copied from the ticket to the activity.

Syntax:

<field name or number in KM>:<field name or number in MA>;

Separate multiple entries by semicolon.

Example:

Title:Subject;ProblemDescription:Text

defaultFieldValuesForMA

Allows you to define Activity Defaults displayed on the left below the filter options which are used when creating activity records. The defaults can be changed by the user.

Syntax:

<field name or number>:"<value>";...

Example:

Contact:"#1";Purpose:"#2" sets the Activity Type to "Visit" and the Purpose to "Support".

Note: Values for the MA fields Starts on, Starts at, Rep and Participants are not retrieved from the defaults (if entered, they are ignored). Starts on and Starts at are set according to where the user drops the ticket record.

defaultFilterName

Allows you to specify a filter which is applied to the ticket search by default. Users are still able to select another filter unless disableFilter = true.

fixedFilterName

Allows you to specify a fixed filter which is applied to the ticket search and cannot be changed by the user. The filter name is not visible for the user.

link

Parent record for the ticket search: Record or Linked. This parameter is used when calling the Dispatching Dashboard from a ticket record via A_AssignTicket in UPDATE_DEFAULT.

listParams

Additional list parameters separated by semicolon: key,value;key,value; etc. For further details, see ListParams

searchAndListName

The name of the Search&List configuration to be used.

If undefined or not found, the KM Search&List configuration is used

maxRows

Defines the maximum number of results returned by the search.

showSearch

If set to true, the search mask is visible. If set to false, it is displayed collapsed and can be expanded by clicking .

Default: True

autoSearch

If set to true, the search is immediately executed when the user opens the page.

Auto-search does not happen when the user updates a filter in the search mask. If you want auto-search to be activated when a filter is updated in the search mask, you have to set autoApplyFilter to true.

Default: false

defaultFieldValues

Default field values for the ticket search can be changed by the user.

Syntax: <infoAreaId>.<field name or number>:"<value>";

fixedFieldValues

Fixed field values for the search can not be changed by the user.

Syntax: <infoAreaId>.<field name or number>:"<value>";

disableFilter

Disables the filter selection and definition functionality for the user.

showNewButton

When using the DispatchingDashboard action within a process add the showNewButton parameter and set it to false to hide the New Activity button, since launching a process inside a process is not supported.