DispatchingDashboard Action Parameters
Supported DispatchingDashboard Action Parameters.
The DispatchingDashboard
action supports the following input arguments:
combineSkillsAndGroup
If set to true
, the Combine Skills&Rep Set
option is checked when first calling the Dispatching Dashboard.
Default: false
.
ticketRelatedReps
If set to true
, the Ticket-Related Reps option
is checked when first calling the Dispatching Dashboard.
Default:false.
refreshListAfterDrop
If set to true
, the ticket list is refreshed each time a ticket is
dropped onto a resource block.
This allows you to automatically remove already dispatched tickets from the search results list. This requires additional project customizing: Define a trigger that writes to some field in KM as soon as the MA is created, and define a filter for the KM list filtering for that field's value.
Default: False
repGroupingOptions
Defines the content and initial value of the Group reps by drop-down list using JSON.
Syntax. For further details, see RepGroupingOptions.
copyFields
Field values to be copied from the ticket to the activity.
Syntax:
<field name or number in KM>:<field name or number in MA>;
Separate multiple entries by semicolon.
Example:
Title:Subject;ProblemDescription:Text
defaultFieldValuesForMA
Allows you to define Activity Defaults displayed on the left below the filter options which are used when creating activity records. The defaults can be changed by the user.
Syntax:
<field name or number>:"<value>";...
Example:
Contact:"#1";Purpose:"#2"
sets the Activity Type
to "Visit" and the Purpose to "Support".
defaultFilterName
Allows you to specify a filter which is applied to the ticket search by default. Users
are still able to select another filter unless disableFilter
=
true
.
fixedFilterName
Allows you to specify a fixed filter which is applied to the ticket search and cannot be changed by the user. The filter name is not visible for the user.
link
Parent record for the ticket search: Record
or Linked
.
This parameter is used when calling the Dispatching Dashboard from a ticket record via
A_AssignTicket
in UPDATE_DEFAULT.
listParams
Additional list parameters separated by semicolon: key,value;key,value;
etc. For further details, see ListParams
searchAndListName
The name of the Search&List configuration to be used.
If undefined or not found, the KM
Search&List configuration is
used
maxRows
Defines the maximum number of results returned by the search.
showSearch
If set to true
, the search mask is visible. If set to
false
, it is displayed collapsed and can be expanded by clicking
.
Default: True
autoSearch
If set to true
, the search is immediately executed when the user opens
the page.
Auto-search does not happen when the user updates a filter in the search mask. If you
want auto-search to be activated when a filter is updated in the search mask, you have
to set autoApplyFilter to
true
.
Default: false
defaultFieldValues
Default field values for the ticket search can be changed by the user.
Syntax:
<infoAreaId>.<field name or number>:"<value>";
fixedFieldValues
Fixed field values for the search can not be changed by the user.
Syntax:
<infoAreaId>.<field name or number>:"<value>";
disableFilter
Disables the filter selection and definition functionality for the user.
showNewButton
When using the DispatchingDashboard
action within a process add the
showNewButton
parameter and set it to false
to hide
the New Activity button, since launching a process inside a
process is not supported.