CRM.launcher(Enterprise)

Learn about the standalone CRM.launcher feature available on Enterprise edition.

CRM.launcher is a stand-alone Windows executable (communicating with Aurea CRM.Web via secure web sockets) that allows performing actions that require communication with applications "outside the browser sandbox", i.e. MS Office and CRM.phone.

Once installed on the client, CRM.launcher acts as a host for plug-ins providing the following functions:

• Document check-in/-out, editing, mail merge and quick campaigns
• Using CRM.phone with Aurea CRM.Web
• Aurea CRM.Web offline

The plug-ins are loaded as defined in the update.launcher.exe.config file:

<PlugIns>
   <!--<PlugIn type="update.Launcher.Offline.PlugIn,update.Launcher.Offline" required="true" />-->
   <PlugIn type="update.Launcher.WebBrowser.PlugIn,update.Launcher.WebBrowser" required="false" />
   <PlugIn type="update.Launcher.RemoteControl.PlugIn,update.Launcher.RemoteControl" required="false" />
   <PlugIn type="update.Launcher.Documents.PlugIn,update.Launcher.Documents" required="false" />
   <PlugIn type="update.Launcher.Phone.PlugIn,update.Launcher.Phone" required="false" />
</PlugIns>

CRM.Launcher can connect to CRM Server via non-transparent firewalls provided by third parties. It does this by authenticating once using the propreitary mechanism of the firewall provider and then saving the authentication cookies for subsequent connections. For more information, see

The saved authentication cookies are also used by CRM Web Offline to connect to the CRM server through the same firewalls. For information on CRM.launcher in connection with Aurea CRM.Web offline, see Aurea CRM.Web offline Installation Guide.