Configuration Units

Learn about Dispatching Dashboard configuration units.

The Dispatching Dashboard configuration consists of the following configuration units:

• The menu actions ID_NET_CALENDAR and A_AssignTicket with action DispatchingDashboard. For details on the available action parameters. For further details, see DispatchingDashboard Action Parameters.
• The Search&List configuration, specified via the searchAndListName action parameter, defining the upper part of the page. For further details, see searchAndListName.
• The special header DispatchingDashboard containing a DuplicateRecord and a ResourcePlanSettingsEdit button by default. The DuplicateRecord button allows users to duplicate an activity record in order to split the processing of a ticket into multiple activities. The DuplicateRecord button is only active if one record is selected.
• The items displayed in the Resource view use the table captions MA.ResourceView (and A3.ResourceView). For small items and multi-line table captions the complete table caption is displayed in the tooltip.
• The sidebar contains the date picker, drop-down lists for filter and rep sets and the Group reps by drop-down list. The additional options Ticket-Related Reps and Combine Skills & Rep Set allow further filtering for the appropriate reps and resources. For further details, see Filtering Reps for Dispatching

  You can create a Web Configuration parameter ResourceView.FilterSets to offer predefined filter sets. For further details, see ResourceView.FilterSets.

  You can customize the Group reps by drop-down list via the repGroupingOptions action parameter. For further details, see repGroupingOptions.

• The Activity Defaults area allows users to enter default values for the activity records to be created (example -. the Activity Type). It is defined by the special header DayWeekPlanningDefaultValues containing text plus an optional image and the field group MADispatchingDashboardDefaults: The Details control of this field group contains the fields offered in the Activity Defaults area. The control needs to be set to one column via control attribute. For further details, see columns.
  Use the defaultFieldValuesForMA action parameter to predefine activity defaults. For further details, see defaultFieldValuesForMA.

  Note:

  • Settings made by the user in the Activity Defaults area overrule the automatic MA duration calculation (based on the Service Duration of the ticket) and values entered via defaultFieldValuesForMA.
  • Values for the MA fields Starts on, Starts at, Rep and Participants are not retrieved from the defaults (if entered, they are ignored). Starts on and Starts at are set according to where the user drops the ticket record.
• Context menus: M_ResourcesRepMenu, M_ResourcesRepMenu.MultiSelect