Search User Information
Search for specific user accounts by using a whole or partial name or email address. User information also indicates the user’s readiness for activation, provides access to the user’s account details and allows you to change the user’s password or contact information.
NOTE
Since the Windows Authentication feature does not require separate Aurea Messaging Solutions passwords, this feature does not apply to organizations using Windows Authentication.
To search user information:
- From the AMS Admin Console, click User Administration.
- Click User Information. The User Account Information screen appears.
- In the Search Users field, enter the name or email address. You can also use
%as a wildcard. - Click the radio button to search By Name or By Email address.
TIP
Below the search box, you can choose to search By Email address or By Name. Often, full names are not represented in the SMTP email address, making searching by name more useful. For example, to find Amy Andrews’ email address (aandrews@organization.com), using amy as the search string for a By Email search would not locate the correct account.
In any search box, you can use a part of the search term, with % as a wildcard.
- Click Search. Results appear in the section below the search field.
Results information include:
- The State column indicates the user’s readiness for activation.
- The Journaling Service column is displayed if Cloud services or On-premises journaling services are enabled. Possible values:
- N/A: Non-journaled on-premises Exchange user.
- Office 365: Office 365 journaling service user. See About EMS Cloud Services.
- On-Premises: On-premises Exchange Envelope Journal service user. See On-Premises Journaling Administration.
- The Action column provides access to the user’s account details and allows you to change the user’s password or update contact information.
- To view a user’s account information, click Details. User account information includes the server on which the account resides, the mailbox store, readiness state, and the user’s last login date.
- If the user’s mail is subject to retention policies, the policies are listed in the user Details screen.