Confirm that your email system is back online, ready for user activity and able to send and receive internal and external email.

1. Login to AMS Admin Console with the Root Account or a Super Administrator account.
2. In the Current AMS State section, click Start Recovery.

Starting the recovery process

3. If partial Continuity activation is enabled, choose whether to recover for all activated users or a subset of users and click Next. If recovering for just a subset of users, choose the users to recover in the next screen.
4. Notify users entering the recovery process that the Continuity service is no longer active and that they can resume using the primary email system. This notification is sent on deactivation of a user’s Continuity mailbox. Edit the Subject or Message Text fields as required. Remind users that the email data they sent and received during the activation period will be restored to their primary email. You may also inform that users must manually run any custom rules that they have for filtering mail. Alternatively, you can select Don’t send a notification message to not send an email notification and send a custom notification at a later time. Click Next.
5. In the Archive Name box, key in a friendly name for the archive file that helps you identify it when using RecoveryManager to complete recovery (for example, ContinuityArchive_20190101). Click Next.
6. In the Confirmation page click Start Recovery.

Use the RecoveryManager to restore email activity back to your email infrastructure.

1. Login to your AMS server that hosts RecoveryManager, using an account with the required privileges.
2. Go to Start > Programs > Aurea Messaging Solutions > RecoveryManager.
3. Log into the RecoveryManager using the AMS Root or a Super Administrator account.
4. Click Start Recovery.

Recovery Manager directory settings

5. Select the Working directory for RecoveryManager to use as a temporary data store during the import process. Ensure that the directory chosen has sufficient disk space for all mail items. Also ensure that there is no anti-virus or backup software that may be scanning this folder, since it may block important temporary files causing errors. Refer to the anti-virus or backup software’s instructions for how to exclude directories from scans.
6. Choose Activation Recovery to recover from an activation of Email Continuity.
7. From the list of available recovery archives, choose the archive created in Step 2 above. Click Continue.

   NOTE

   If you see no archives available, make sure you have created a recovery archive and check in the Continuity dashboard that the creation of the recovery archive is completed.

8. The RecoveryManager downloads the archive metadata into the working directory. Actual mail data is downloaded for each user later in the process.

RecoveryManager global catalog settings

1. RecoveryManager uses platform information pulled from SyncManager to access the primary email system. Typically these settings are correct for recovery. If, however, there were changes applied to the mail system, such as changes to the global catalog server or EWS connection settings, click Configure to adjust these settings.
2. During recovery, directory information is compiled as part of the process. If SyncManager is installed, and if the most recent Directory sync was successful, RecoveryManager can use the cached results from the Directory sync for the recovery process. To use this cached data, check the Skip detailed analysis check box.
3. Click Continue.
4. RecoveryManager analyzes the archive to match up mailboxes in the archive to users’ mailboxes in the primary mail system. The duration of this process depends on the number of mailboxes. Click Continue.
5. RecoveryManager shows mailbox and archive statistics to choose how to recover the archive:

Option	Description
Mailboxes in Archive	The total number of mailboxes in the archive.
Recovered	The number of mailboxes for which mail has been recovered.
User Status	Click to review a detailed status of each user, including usernames per server, user accounts with email data for recovery, and user accounts that cannot be matched to an account on the primary mail system.
Matched to a user	The number of user accounts that can and cannot be matched to an account on the primary mail system.
Unmatched mailboxes	The number of mailboxes that cannot be associated with a user in the primary mail system.
Analyze Again	Click to re-analyze the archive mailboxes.
Configure Journaling	Click to specify a journaling mailbox where to store a copy of all messages transmitted during activation. This is useful for example when using a mail archiving solution which retrieves mail from a journaling mailbox. Select the group, server or store you want to configure journaling for and click Change. Select the journaling mailbox where to copy all messages to and click OK. Also configure: BCC Journaling: Usually, the identity of a recipient in BCC is not exposed when mail is recovered to a journaling mailbox. Select this option to append the recipient’s email address to the BCC field in email recovered to the journaling mailbox. If you’re recovering the mail to an alternate mailbox, the alternate mailbox’s address will be appended as well. Note that recipient's email address and alternate mailbox address (if applicable) are always added irrespective if original email contained recipients in BCC or not. Save configuration for future use: Select this option to save these journaling settings for future recovery operations.

6. In the user selection area, select the users to run recovery for and click Continue.

User set	Description
All Users	Recover email data for all users who were activated during the outage and for which data has not yet been recovered.
Users on Specific Server	Recover email data for users on a selected message store, server, or group of servers. Check any combination of individual mail stores, servers, or server groups for recovery. (Servers without users that need recovery are grayed out.) Click Continue.
One or More Select Users	Recover the mailbox of one user or the mailboxes of selected users by name. Select/Search users to recover and click Add to copy them to the user list in the right column. You may also override the destination of the user’s restored email data. Select a user and click Properties to configure. Click Continue.
Group of Users	Recover users based on distribution list membership. RecoveryManager lists all distribution lists with members who have email that needs recovery. Select groups and click Add to copy the group to the right column. Click Continue.
Dropbox	This option provides a repository for received emails sent to non-existent mailboxes or addresses not found in Aurea Messaging Solutions. If you select this option, select a server and mailbox to which all Dropbox content will be imported. Click Continue.

7. Choose how to restore the mail:

Option	Description
Outlook Recovery Mode	When using the Outlook Extension, emails processed during a Continuity activation are downloaded by the Outlook Extension and stored in the Microsoft Outlook OST file. When Microsoft Exchange is restored, Microsoft Outlook automatically replicates these emails with the mailbox. Choose what to do with emails processed by the Outlook Extension: Not retrieved by Outlook Extension – only recovers emails that were not delivered to an Outlook Extension client. Retrieved by Outlook Extension – only recovers emails that were delivered to an Outlook Extension client. This is useful when replication of data between Microsoft Outlook and Microsoft Exchange fails, such as when a Microsoft Outlook OST file gets corrupted. All Messages – recovers all emails regardless of delivery method. Note that this option can create duplicates.
Recover to alternate folder	Leave this option unchecked to recover mail to the appropriate folder within a user's mailbox. To recover data to a designated folder within users’ mailboxes, select this option and type a name for the folder. For example, if alternate folder name specified is DisasterRecovery, a new folder named DisasterRecovery is created in each mailbox, and all items are recovered to this folder.
Recover all messages to single mailbox	Choose this option to recover all messages from the activation to a single mailbox. Select the mailbox. For example, recover all items to an administrator mailbox for troubleshooting purposes. A folder for each user being recovered is created in the administrator mailbox.
Users without a primary mailbox	Choose how to process any unmatched mailboxes: Prompt to Manually Match to a Mailbox: Whenever a mailbox cannot be matched, RecoveryManager prompts to manually select the correct server and mailbox. Skip Users: Instructs RecoveryManager to not restore data of unmatched mailboxes.

8. Click Start Recovery to begin importing data for selected users. RecoveryManager downloads all mail data from AMS data center and imports it to the appropriate mailboxes and mailbox folders.

9. Click the link View Recovery Log if you want to see a summary of the recovery process.
10. When the mail for all selected users has completed recovery, click Continue. If you need to recover additional mail, click Select another archive to recover to return to the RecoveryManager main screen. If not, select Exit RecoveryManager.

Ensure that all email data is successfully imported into the primary mail system before ending recovery. Aurea Messaging Solutions retains recovery archives for up to 30 days or until recovery is ended.

To finalize recovery and change the Aurea Messaging Solutions state to READY:

1. Login to AMS Admin Console with the Root Account or a Super Administrator account.
2. In the Current AMS State section, click End Recovery to launch the Recovery Wizard.
3. Select the scope of the recovery and click Next.

• End recovery for all users in the Recovery state: End the recovery for all users that are part of this activation.
• End recovery for some users: End the recovery for a subset of users only. In the next screen select the users to terminate recovery for.

5. On the Confirmation page, click End Recovery. This purges the recovery archive from the data center and returns mailboxes to the READY state.