Reset User Passwords

Aurea Messaging Solutions automatically generates initial passwords for users when you send the Welcome message. There are three methods for resetting a user’s password, each covered in its own section:

• For more information refer to Reset an Individual User’s Password.
• For more information refer to Reset Multiple Passwords By Template.
• For more information refer to Reset Multiple Passwords by CSV Import .

Reset an Individual User’s Password

To reset an individual user’s password:

1. From the User Information screen, search for the appropriate user account and locate it in the search results list. Search User Information
2. On the same line as the user account listing, click Change Password.
3. In the New Password box, type a new password.
4. In the Confirm Password box, retype the new password.
5. Click Submit.

Reset Multiple Passwords By Template

If enabled by Support, AMS allows you to change passwords for many users at once using a password template based on the users’ first and last names or any custom text you provide.

To change multiple users’ passwords:

1. From the AMS Admin Console, click User Administration.
2. Click User Information. The User Account Information screen appears.
3. Click Bulk update passwords. The Select Users page appears.
4. Select users from the User Sets, Mailing Lists, Servers, and or Users tabs and click Add. The selected user or group moves to the list of users who will get new passwords. Repeat for all users that require a password change.
5. Click Next.
6. In the Enter Password Pattern page, choose the password template pattern to apply for all selected users. This pattern determines what the new password will be for each user.

Option	Description
Recommended	This resets the passwords for all selected users to the following form: !Emailaddress_Mmm-YYYY% Where Emailaddress is the portion of the user’s email address that precedes the @ sign (first letter capitalized and the rest in lower case), Mmm is the 3-digit abbreviation for the current month (first letter capitalized and the rest in lower case), and YYYY is the 4-digit year. For example: If you applied this pattern in July 2019 for user John_Doe@genericorp.com, the resulting new password would be !John_doe_Jul-2019%. If you applied this pattern in August 2019 for user lilajones@genericorp.com, the resulting new password would be !Lilajones_Aug-2019%.
Email Username	Choose to reset the passwords for all selected users to the portion of the user’s email address that precedes the @ sign (all lower case). For example: The new password for user John_Doe@genericorp.com, would be john_doe The new password for user lilajones@genericorp.com, would be lilajones
Username	Reset the passwords for all selected users to each user’s AMS user name. When you choose this option, the Default Password field appears. You must enter a default password that can be used for any users that do not have an AMS user name that differs from their primary email address.
Specify Password	Reset the passwords for all selected users to the value you provide. Key in the password to be used for all selected users in the Password field.
Custom	Choose to enter a custom password template. Follow the instructions provided in the Example Template section. Use the See Attribute Reference and See Transformation Reference links for additional information.

7. After you choose the password pattern, click Next.
8. In the Edit Notification Message page, choose how to notify the affected users about the password change and click Next:

• Send notification message to the selected users and compose a message in the field provided.
• Don’t send a notification message.

9. Review the password change:

1. Click Show Affected Users to view a list of users whose passwords will be reset.
2. Click Download New Passwords to download a CSV file containing the email address and new password for all users whose password will be reset.

10. Click OK to reset the passwords for the selected users.

Reset Multiple Passwords by CSV Import

You change user passwords in bulk using a CSV (comma separated values) file with UTF-8 encoding.

Step 1: Create a password import CSV file:

To create a password import CSV file, two reference files are provided for you to help create your CSV file. To locate them:

1. From the AMS Admin Console, click User Administration.
2. From the User Account Information page, click Upload passwords.
3. To view a help page that describes how to create the file, click File Format Reference.
4. To download a CSV template file that you can use to start your own CSV file, click Download Template.

Row number	A	B	C	D
1	Primary Email	Password	Welcomed	Notification
2	user1@example.com	user1-p4ssw0rd	Y
3	user2@example.com	user2-p4ssw0rd	N	user2@other.com
4	user3@example.com	user3-p4ssw0rd		user3@other.com
5	user4@example.com	user4-p4ssw0rd	Y

The first row must contain the import file header typed exactly as it appears below:

• First column: Primary Email
• Second column: Password
• Third column: Welcomed
• Fourth column: Notification

Each additional row must contain the following information for exactly one user:

Column	Required	Description
Primary Email	Required	This address must match the user’s existing email address in the system. If your file contains an unrecognized email address, the reset fails.
Password	Optional	The password to import for the user. During the import step, you can choose to enforce your organization’s password policy when importing these passwords or to ignore it. To leave a user’s existing password as it is, leave this column blank.
Welcomed	Optional	A flag indicating whether the user has already been welcomed to the system. To leave the user’s existing flag as it is, leave this column blank. To indicate that the user has already been welcomed, set to Y. To indicate that the user must be welcomed the next time they log in, set to N.
Notification	Optional	An optional notification address for the user. To set the notification address to the same value as the user’s primary address, set this column to Y. To set an alternate address, type the email address in this column. To leave the user’s existing notification address, leave this field blank.

Save your import file as a CSV file with UTF-8 encoding.

Step 2: Import passwords by CSV file:

1. From the AMS Admin Console, click User Administration.
2. From the User Account Information page, click Upload passwords.
3. On the Import Passwords page, click Browse to locate the CSV file you want to import. Locate the file, then click Open.
4. Under the Import Options section, select the options to apply to this import:

Option	Description
Overwrite passwords that were already created	Overrides any existing permanent passwords with those specified in the upload file. Leave this box blank (unchecked) to leave any existing permanent passwords.
Validate that passwords are at least 6 characters long, and are not the same as the primary email or user ID.	Check this box to validate the passwords you are uploading against the criteria listed. If this box is checked, all passwords in the file must meet the listed criteria, or the import fails. Uncheck this box to upload all passwords in the file without applying any validation criteria.
Require users to change these passwords at next login.	Check this box to upload the passwords as temporary passwords that users must change immediately when they next log in. Uncheck this box to set the passwords as permanent, that can be used until they meet any expiration criteria defined by your organization.

5. Click Next.
6. The Validation Results page displays the total number of users found in the file, the number of users that will be imported or skipped, and any other important information. Click Download Validation Results to download a CSV file that shows any users that are skipped or whose information contains errors. You can use the information in this file to revise your import file, if necessary. Commented (informational) rows in the file begin with the # character. To find users whose information contains errors, look for rows that do not begin with the # character.
7. To continue with the import, click Submit.
8. You can click Download Validation Results to view or save a CSV file containing the results of the import.