Mailboxes and Aliases

The SyncManager automatically creates an account for each mailbox in the primary mail system, whether the mailbox is associated with an individual person (end user) or is a collection box for certain types of email (such as status notices that are sent to a designated address). Administrators can manually create new mailboxes to add other users, and create aliases that map incoming email messages to existing mailboxes.

NOTE

Whether you import users and mailing lists from your primary mail system or you create them manually using the AMS Admin Console, the usernames and mailing list aliases you use must adhere to the following requirements:

  • Usernames and distribution list names must not start with the pound character (#). will disregard any mailing list or user name that begins with the pound character.
  • Usernames are generally in the form of email addresses (such as user@genericorp.com). Usernames must contain a total of 64 characters or fewer, including the @ symbol and the full domain name.
  • requires that distribution list names contain 128 characters or fewer. Distribution lists with names larger than 128 characters will not receive messages through . Messages sent to these distribution lists will not archive correctly and can prevent messages from being received by other users during an activation. Ensure that the names of all distribution lists and mailing lists in contain 128 characters or fewer.

NOTE

See Exclude Users or Mailboxes for instructions on excluding resource mailboxes from AMS.