Activate Email Continuity
When your primary mail system experiences a disruption of service, you can activate Continuity and allow end users to continue using email without disruption, either via the web-based email client or the For more information refer to Outlook® Extension Administration..
- Login to Aurea Messaging Solutions with an administrator account.
- In the Current AMS State section, click Activate.
- To notify users that Continuity is being activated, select Send notification message to all users. Edit the Subject or Message Text of the message. Notifications are sent to the users' alternate contact addresses which are configurable by users in the Admin Console user profiles. Alternatively, you can select Don’t send a notification message to not send an email notification. You may also send a For more information refer to Send Custom Notifications. at a later time. Click Next.
NOTE
It is recommended to use this notification to inform users about the alternate forms of using email, such as information about WebMail, how to log in to Aurea Messaging Solutions or about the Outlook Extension (if available). Setting clear expectations will help limit the number of user queries during an activation.
- In the Confirm page, review the summary of the activation steps, then click Activate to start activation.
During an activation, the Current AMS State in the Admin Console is shown as ACTIVE.
Continuity set to active state
Use the AMS Activity Log section to track all activity.
In this state, the service functions as the mail system for your environment. This state continues until the activation is ended.
NOTE
Emails addressed to your domain where the username is not found in Aurea Messaging Solutions, are routed to the Continuity Dropbox. The Dropbox can be accessed during an activation by Aurea Messaging Solutions Administrators from the Admin Console.
Next steps:
- Using Webmail during an activation
- For more information refer to Outlook® Extension Administration.
- For more information refer to Recovering from a Continuity Activation.