Assign Help Desk Privileges

Help Desk users are user accounts with a limited set of administrator privileges. Help Desk users can view user information and reset users’ passwords, but they cannot activate Email Continuity or perform any other administrator tasks.

Help Desk privileges can be assigned to existing AMS users by Super Administrators or by the AMS Root Account. AMS Administrators can view the list of Help Desk users, but cannot grant or remove Help Desk privileges.

Granting a user Help Desk privileges:

1. Log into the AMS Admin Console using an existing super administrator account or the AMS Root Account provided by Support.
2. Click User Administration.
3. Click Help Desk Users.
4. In the Search box, type the email address or name of the appropriate user. Click Search.
5. In the search results, locate the appropriate user and click the check box next to the name. Click Add.
6. The Help Desk Users page refreshes and the name of the new help desk user appears near the top of the page. When the Help Desk user logs in to the service during an activation, a help desk icon appears along with a link to the User Information screen in the AMS Admin Console. From the User Information screen, the Help Desk user can reset users’ passwords.

Remove Help Desk privileges from an account:

1. Log into the AMS Admin Console using an existing super administrator account or the AMS Root Account provided by Support.
2. Click Help Desk Users. The Help Desk Users page appears.
3. Locate the appropriate user and click the Remove check box next to the name.
4. Click Remove.