Redirector Components

Redirector components are installed on your environment to enable dynamic rerouting of messages. Redirector components are required only if your organization will use optional partial activation or mail archiving features. Redirector components are installed along with other components in the Aurea Messaging Solutions service software package. See Redirector Component Prerequisites for more information.

For Email Continuity, Redirector components are necessary for partial activation (a process where some users remain on the primary mail system while others use Email Continuity).

For users of stored mail/archive components, Redirector components are necessary to transfer copies of mail to the VaultBox for processing.

Redirector components include the following:

• RedirectorControllers, also called AMS Controllers, communicate with the data center and provide updates for the RedirectorAgents.
• RedirectorAgents are custom transport agents, installed on all Hub Transport servers.

Notes about RedirectorAgents

To use the partial activation feature of Email Continuity with Microsoft Exchange environments and Enterprise Archiving, you must install a RedirectorAgent on all Hub Transport servers.

The agent is provided by Support in a ZIP file (RedirectorAgent.zip) in the service software directory.

Important notes about RedirectorAgent:

• As part of the RedirectorAgent installation, the Microsoft Exchange Transport service stops and restarts automatically. Make sure that you install the agent at a time when a stop in this service is not disruptive to your organization.
• The RedirectorAgent is not supported on Edge servers.
• To ensure reliable mail delivery during an activation of Email Continuity, the agent must be installed on all Hub Transport servers. Remember to install the agent each time you configure a new Hub Transport server, or modify a server to perform the Hub Transport role.
• If you are running other transport agents (such as anti-spam or anti-virus agents) on your Microsoft Exchange servers, you must set the RedirectorAgent to the lowest priority; otherwise you may impede mail flow.
• After installing Exchange 2013 Cumulative Update 1 and 2, check the priority of the AMS RedirectorAgent with the Get-TransportAgent cmdlet. If the EMS Redirector is not the lowest priority Transport Agent, then either change the priority with the Set-TransportAgent cmdlet or reinstall the Transport Agent.

Installing a RedirectorAgent

To install a RedirectorAgent on an Exchange Hub Transport server:

1. Extract the RedirectorAgent.zip files to C:\RedirectorAgent on the Hub Transport Server.
2. Launch Exchange Management Shell.
3. Change directory to C:\RedirectorAgent.
4. Run the following command:

.\ManageRedirector.ps1 install “NetBIOS_name,FQDN”

where NetBIOS_name and FQDN are the NetBIOS and FQDN of the server running the Aurea Messaging Solutions software. Do not enter the values for your Exchange server.

For example, if the name of the server in your environment running AMS is Server1, and your DNS suffix is company.local, then this value would be “server1,server1.company.local”. The quotes are required.

5. Exit the Exchange Management Shell to complete the installation.
6. Ensure that the RedirectorAgent transport agents are running at the lowest priority on the Exchange server.

Removing the RedirectorAgent

1. Launch Exchange Management Shell.
2. Change the directory to the one where the script is installed.
3. Type: .\ManageRedirector.ps1 uninstall
4. Exit Exchange Management Shell.