Change Status for Multiple Users

The system tracks several types of user status by setting and clearing indicator flags that reflect a user’s condition. You can change the status of multiple users at once by setting or clearing these flags. The following types of status settings can be changed in this way:

• Users who have been sent a welcome message. Welcomed users have been sent a welcome message or have been assigned a permanent password. Setting this flag indicates the users have been welcomed. Clearing this flag adds them to the list of users who have not been welcomed, and allows them to receive welcome messages.
• Users who have been excluded from the system. See Exclude Users or Mailboxes. Excluded users do not appear in any welcome or login reports, and cannot be sent messages. Setting the flag excludes the users. Clearing the flag includes (reinstates) the users.
• Users who have opted out of providing notification data. Users who have opted out chose not to provide notification data in the Welcome Wizard. They cannot be notified during an activation. Setting this flag changes the users' status to Opted out, but does not remove any notification information already in the system. Clearing the flag changes the users’ status to has not responded to the welcome message.

To change status flags for users:

1. From the AMS Admin Console, click User Administration.
2. Click User Information. The User Account Information screen appears.
3. Click Bulk Reset Flags. The Select Users screen appears.
4. Click the appropriate tab to identify the users to change status for. You can select by:

Option	Description
User Sets	Predefined user sets: All Users Users who have never logged in Users not yet welcomed Users who have been sent a welcome message Excluded users Users who have opted out of providing notification data Click the button next to the appropriate set.
Mailing Lists	Search mailing lists by Email or by Name, using % as a wildcard.
Servers	Click the check box by the appropriate server.
Users	Search individual users by Email or by Name, using % as a wildcard.

5. Click the check box to select a user or group from the left list.
6. Click Add. The selected users move to the Change status of these users list.
7. Click Next.
8. For each of the status settings, select one:

• Do not change (Default)
• Set flag
• Clear flag

9. Click Next.
10. To see a list of all users affected by the change, click Show Affected Users. If the list is incomplete, or you want to make other changes, click Back. If you are satisfied with the list of users, click Submit.