Folder Synchronization

Folder Synchronization is an optional feature that allows Email Archival users to view their Outlook folder hierarchy (for their Exchange mailbox) in the archive search interface and use the hierarchy when executing searches. If you have users who rely heavily on folders for organizing information, enabling this feature for them can prove beneficial. Many organizations choose to only enable this feature for a subset of users, to minimize bandwidth usage and server load.

Folder Synchronization is not a real-time process, especially when initially enabled. There will be a time delay between a user moving an email to a folder and that change being displayed on the Email Archival search page.

Call Support to enable this feature.

If a user copies an item from the Sent folder to any other Exchange folder, Folder Sync will not have a record of that message, because the message ID changes when the message is moved.

Folder hierarchies may appear in the Email Archival search interface before the contents of the folder have been fully synchronized. These folders are not searchable until the full synchronization has been completed.

Administration tasks for the Folder Sync feature involve maintenance of the Exchange server to Folder Sync server relationship, and enabling/disabling users whose mailbox folder structure is to be synced by the Folder Sync feature.

Folder Sync Additional Information and Limitations

• The minimum client software version required to implement folder synchronization is AMS Client 6.9.1.
• Folder Synchronization utilizes Exchange Web Services (EWS), therefore is only applicable to mailboxes that are on Exchange 2007 (SP1+), Exchange 2010, and Exchange 2013.
• When Folder Sync is enabled for a user, it will perform a full sync, which depending on your environment may take a while to complete. Subsequent syncs for that mailbox will update only differential data.
• The default maximum number of items per folder that are synced (per sync run) is 2000 items. If folders contain more items, multiple passes of Folder Sync will retrieve the remaining items.
• By default the folder sync process can run 24-hours per day, but exclusion hours can be configured in the registry.
• Excluded Outlook folders are:
• Inbox - For this folder, the top-level folder itself will not contain emails, but its child folders will contain searchable email messages.
• Drafts
• Outbox
• Sent Items - For this folder, the top-level folder itself will not contain emails, but its child folders will contain searchable email messages.
• Deleted Items
• Conflicts
• Local Failures
• Server Failures
• Sync Issues
• Contacts
• Calendar
• Suggested Contacts
• If a user copies an item from the Sent folder to any other Exchange folder, Folder Sync will not have a record of that message, because the message ID changes when the message is moved.
• Folder hierarchies may appear in the Email Archival search interface before the contents of the folder have been fully synchronized. These folders are not searchable until the full synchronization has been completed.