Displaying Deleted Records
Deleted records are not displayed by default for all info areas.
To allow users to view deleted records in a search list perform the following:
- Ensure that the required info area records are marked as deleted. This ensures that the deleting a record from the info area is only marked as deleted in the database, but is not physically deleted from the database. For more information on this task, see in the Aurea CRM Win Administration Guide (https://help.aurea.com/crm/crm-win-admin-guide/crm-win-admin-guide/dita/topics/c_win_adm-1_1-Intoduction_crm.html).
- Add the DisplayDeletedRecords button to the search results header for
the required info area. For information on adding and configuring an action button, see Buttons in the Aurea CRM Web Administration Guide (https://help.aurea.com/crm/crm-web-administrator-guide/index.html). The following screenshot shows the button added to the
Search Results Header group of the Company (FI) info area.
- The Search results list pane for the configured info area displays the
DisplayDeletedRecords button. Clicking the button displays the deleted
records. The deleted records displayed are greyed out and cannot be viewed or edited. The
following screenshot shows the button and the deleted record (Schwermetall Stück gmbh)
visible in the result list.
