Problems concerning Rights

Learn to troubleshoot rights issues.

If right problems occur:

• Check if the Mobile Services right was assigned to the user in the login configuration (mmcfg.exe).
• Check if single sign-on was assigned to the user.
• If messages in the update_net.log state that an info area or a field does not exist, usually the field is missing in the CRM.designer data model. Try to upload the data model to the CRM.designer database using Aurea CRM web and carry out your last action again. You must also update CRM.pad's data model, see Data Model.