General Checks

Learn about the general checks in case any problem occurs.

If problems occur, check the following:

  • Check the configuration of the web.config file.
    • For sso:

      crmpad://configureserver?identification=<ServerID>&name= <Servername>&url=<web_URL>&authenticationType=sso&useragent=ipad

    • For ssocredentials:

      crmpad://configureserver?identification=<ServerID>&name= <Servername>&url=<web_URL>&authenticationType=ssocredentials&useragent=ipad

  • Check if single sign-on is enabled and configured for the user (if you want to use it).
  • If an error occurs, always check the update_net.log of the Aurea CRM web installation.
  • Check whether .net 4.0 is installed and used for the application pool.
  • Check whether the ISAPI and CGI Restrictions for the application pool's .net Framework 4.0 are set to allowed.