General Checks
Learn about the general checks in case any problem occurs.
If problems occur, check the following:
- Check the configuration of the web.config file.
- For
sso
:crmpad://configureserver?identification=<ServerID>&name= <Servername>&url=<web_URL>&authenticationType=sso&useragent=ipad
- For
ssocredentials
:crmpad://configureserver?identification=<ServerID>&name= <Servername>&url=<web_URL>&authenticationType=ssocredentials&useragent=ipad
- For
- Check if single sign-on is enabled and configured for the user (if you want to use it).
- If an error occurs, always check the update_net.log of the Aurea CRM web installation.
- Check whether .net 4.0 is installed and used for the application pool.
- Check whether the ISAPI and CGI Restrictions for the application pool's .net Framework 4.0 are set to
allowed
.