Folder Sync Enabled Users
By default, users are not enabled for Folder Sync, so they must be enabled before their folder data can be synchronized and made available to Email Archival.
Users not synced will not have their folder structure displayed in the Archive UI, but all incoming and outgoing messages will still be searchable in Email Archive.
To enable users for Folder Sync:
Folder Sync Enabled Users
- Click the Historical Mail > Folder Sync Enabled Users menu item.
- Click Select Users.
- Identify the users to be enabled for Folder Sync. You can locate and select users to add based on several criteria. For example:
- To enable all users with mailboxes on designated email servers, click the Servers tab. Select the appropriate server listings and click Add.
- To enable users individually, click the Users tab. Search for the appropriate user or users. When search results display, select the one or ones you want and click Add.
- To enable all administrators, click the User Sets tab, select All Administrators, and click Add.
- To enable all users that are part of a specific mailing list or lists, click the Mailing Lists tab. Search for the correct mailing list or lists (you can use % as a wildcard). When search results display, select the ones you want and click Add.
NOTES:
- Administrators do not have to manually add or delete users to the Folder Sync enabled user list when a distribution list or system-created user set changes. The distribution lists and system-created user sets are updated when SyncManager runs and the enabled users scope is dynamically updated. User-created user sets are NOT dynamically updated.
- If a distribution list used as a Folder Sync enabled user is deleted on Exchange, the distribution list is placed on a purge list.and a fault alert notice is sent to each member of the fault alerts notifications list. This allows a 30-day window for Administrators to recover from accidental deletion of lists, before functionality is lost.
- Please ensure that any enabled user(s) also have their respective Exchange servers mapped to a Folder Sync Server in the Folder Sync Servers page. User(s) residing on incompatible servers can NOT have their server mapped to a zone and therefore can NOT be enabled for Folder Sync even if they are included in the criteria above.
- Repeat adding users from any or all of the above categories, clicking Add to copy the selected users to the Current selection pane on the right, until all the users to be enabled for Folder Sync have been defined.
- When all appropriate users have been added to the Current selection pane, click Next.
Folder Sync Enabled Users confirmation
- Examine the contents of this page, which lists all users now enabled. To see a list of all individual users affected by the policy click the Click here link, which pops up a new window containing a user list. To export this list to a CSV file, click the Export to file link at the top-right of the pop-up window.
- If the data is correct, click Submit.
To disable users for folder sync
- Click the Historical Mail > Folder Sync Enabled Users menu item.
- Click the Select Users link.
- In the Current selection pane, check the box(es) beside the user, distribution list, server or users set to be disabled, and click Remove to remove the checked items from the Current selection pane.
NOTE
If only groups of users (user sets, servers or distribution lists) are displayed in the Current selection pane and you need to disable an individual user who is a member of one or more of those groups, the individual user must be removed from the list(s) itself. An individual user cannot be disabled from Folder Sync if they are a member of a enabled group.
- Click Next.
- Examine the contents of this page, which lists all users now enabled. To see a list of all individual users affected by the policy click the Click here link, which pops up a new window containing a user list. To export this list to a CSV file, click the Export to file link at the top-right of the pop-up window.
- If the data is correct, click Submit.