Folder Sync Advanced Settings

The following settings are available in instances where Folder Sync operations are negatively affecting system performance.

Implement Exclusion Hours

Folder Sync configurations are stored in the registry. They can be found under HKEY_LOCAL_MACHINE\Software\MessageOne\EMS|FolderSync.

ExcludedStartHour: (Valid value is 0-23. Default: 0.) This is the excluded start hour in which the Folder Sync must NOT run. The sync may not stop for up to 15 minutes after the ExcludedStartHour because the internal timer checks the excluded hours value every 15 minutes.

ExcludedEndHour: (Valid value is 0-23. Default: 0.) This is the excluded end hour in which the Folder Sync can run after the start of this hour. The sync’s start may be delayed up to 15 minutes after the ExcludedEndHour because the internal timer checks the excluded hours every 15 minutes.

When ExcludedEndHour value is equal to ExcludedStartHour, this means that there is no excluded hour, thus, the Folder Sync runs 24/7.

Adjust EWS Throttling Policy

Folder Sync uses Exchange Web Services and may reach the threshold defined in your EWS throttling policy, especially if other software is simultaneously using EWS. The number of items returned per EWS call can be adjusted if needed, however, it is already set to a relatively low number by default.

Call Support for more information.