Using CRM.phone

The CRM.phone component is loaded automatically when Aurea CRM win or Aurea CRM web is started.

CRM.phone is a soft phone solution that can access all the telephony functions provided by your telecommunications system and enabled in your telephone profile, see Toolbar.

The telephony functions provided by CRM.phone are available from the CRM.phone toolbar. The Quick Dial and Actions buttons in the toolbar are not available in Aurea CRM web.

You can also display all telephony functions in a separate dialogue box, see CRM.phone Dialog Box.