AlertFind Integration Prerequisites

The following are required to support AlertFind Integration:

• One-to-one mailbox-to-user correspondence between products.
• AlertFind integration is available only to customers whose Email Continuity and AlertFind user bases are exactly matched; that is, all of the mailboxes synchronized for Email Continuity are also synchronized for AlertFind. AlertFind integration does not work for customers who have all of their users in Email Continuity and only a subset of users in AlertFind, or all of their users in AlertFind and only a subset of users in Email Continuity.
• Active Directory data must be formatted correctly for the AlertFind import to function. Your Support representative can provide you with the correct formatting rules. Incorrectly formatted Active Directory data will not synchronize.

AlertFindIntegration Limitations

The following are known limitations of AlertFind integration with Aurea Messaging Solutions:

• Although you can synchronize custom data fields from Active Directory and use them as AlertFind groups, PIN fields and time zone data fields are not mapped to AlertFind. Users can create their own PINs and set time zone data through the AlertFind user interface.
• Custom data fields collected from Active Directory and synchronized to AlertFind are not available for use in other features of Aurea Messaging Solutions.
• When users are disabled or deleted from Email Continuity, they are also deleted from AlertFind. Any data provided by these end users is also removed.
• There is currently no mechanism to automatically notify AlertFind users of an activation of Email Continuity. Such notifications must be created by an authorized AlertFind user or administrator.