Send Reminders

• The Reminders screen allows you to send reminders to different categories of users:
• Those who have not responded to the welcome message.

A user is considered to have not responded when they have logged in to the system and created a permanent password, but not entered notification information.

• Those who have responded and provided information, but need to be reminded to keep the information current.

By default, reminders contain a link to the service website, the recipient’s username, and a link to the forgot password feature.

The Reminders message does not contain the temporary password or login URLs. If you need to assign a temporary password, or provide the login URL, send a Welcome Message instead.

You can customize any portion of the reminder message.

Send a reminder:

1. In the AMS Admin Console, click Notification.
2. Click Reminders. The Reminders screen appears.
3. Select the reminder to send by clicking one of the following:

• Send a reminder to welcomed users who have not responded,
• Send a reminder to users to keep notification information current.

The Edit Message screen appears.

4. In the From box, type an email address, being sure you enter an alias within your organization so that any users who reply with questions are directed to an administrator or Help Desk user.
5. In the Subject box, make any necessary changes to the default text.
6. In the Text box, make any necessary changes to the default text.
7. Click Next. The Select Recipient screen appears. Note that for each type of reminder, an appropriate user set appears in the User Sets tab.
8. Either:

• Click the radio button for the particular user set, or
• Click the appropriate tab to identify recipients by Server, Mailing List, or individually by User.
• If you select the Mailing Lists or Users tab, in the Search box type an email address or name and search for the results. Then click the listed mailing list or user to select.
• If you select the User Sets or Servers tab, click a checkbox to select it.

9. Click Add. Repeat until all recipients are listed in the right list.
10. Click Next. The Confirm screen appears.
11. To see a list of recipients, click Show Affected Users. Review the message text.
12. Click Send.