Outlook Extension Authentication Through SyncManager

As an alternative to the PrepareOutlookAuth tool described in the previous section, you can manually run and/or schedule the PrepareOutlookAuth update via SyncManager.

When the Outlook Extension capability is enabled, the Outlook Authentication Update section is added to the SyncManager main window.

Outlook Authentication Update via SyncManager

Using SyncManager, user authentication can be set to run for all users on a recurring schedule, or run manually for either a single user or all users. A manual single-user run can be useful when troubleshooting errors that occur when writing the token to a mailbox.

To create an Outlook Authentication Update schedule for all users

1. In the SyncManager main window, click Edit Schedule....
2. In the Edit Outlook Authentication Update Schedule window, check Run Scheduled?.
3. Choose the day and time to run the update.
4. Click Save.

Manually run an Outlook Authentication Update.

From the SyncManager main window, click the Update Now button.

• To update all users, select All Users from the drop-down and click OK.
• To update a single user, select Single User from the drop-down. Enter the SMTP email address of the user to update. Click OK.

Overwrite Outlook Authentication token

By default, an Outlook Authentication Update run will not overwrite an existing Outlook Authentication token, which means that only users without the token will be updated.

To update all users:

1. From the SyncManager main window, click Configure … in the upper-right corner.
2. Select the Outlook Authentication Update tab.

Outlook Authentication Update configuration

3. Check the Overwrite Token Authentication box.
4. Click Save.

This setting remains in effect until it is unset.