Install Outlook® Extension

Outlook® Extension is provided by Support as an MSI file usable for both GPO and manual installation methods. Outlook Extension conforms to Microsoft-approved Outlook Integration APIs and uses Extended MAPI and Outlook Object Model to interact with Outlook.

Guidelines for installing Outlook Extension:

  • You can allow users to use Outlook Extension features without having to log in to Aurea Messaging Solutions. To do this, run the command line utility (PrepareOutlookAuth) to create an authentication token before you deploy the Outlook Extension to users. See Enable User Authentication Through the Command Line for information.
  • You can also perform user authentication via SyncManager. For more information refer to User Authentication Through SyncManager
  • Ensure that the installation package you receive from Support is configured for your operating system and Outlook version. There are two versions of the installation package. The x86 MSI is for 32-bit Outlook versions. The x64 MSI is for 64-bit Outlook versions.
  • Aurea recommends that Outlook is not running during the installation process.
  • Outlook Extension can support multiple users running on the same machine in an enterprise environment.

Installing Outlook Extension

NOTE

The Outlook Extension can also be deployed and managed via GPO. Managing the Outlook Extension via GPO

To install the Outlook Extension:

  1. Exit Outlook, if it is open.
  2. Double-click the MSI file provided to you by Support to launch the InstallShield Wizard and follow the instructions. Installation may take a few minutes.
  3. Launch Outlook.

Removing the Outlook Extension manually

Exit Outlook, if it is open.

In Windows 7 and Windows 8, select Start > Control Panel > Programs and Features, or in Windows 10 select Start >Settings >Apps.

Locate the Outlook Extension and follow the instructions to remove it.

Troubleshooting Outlook Extension Installation

If the Extension toolbar or Tab does not appear in Outlook:

  1. Exit Outlook and restart it.
  2. Ensure that this path exists:  C:\Program Files\Aurea\Outlook Addin\. If the path is not present, the install did not finish correctly. Uninstall, using the same method you used to install, and try again.
  3. Ensure that the registry keys listed below are present in registry. If any keys are not present, the install did not finish correctly. Uninstall, using the same method you used to install, and try again.
Location Key

HKEY_LOCAL_MACHINE\Software\MessageOne\EMS\Install

Working Directory “[INSTALLDIR]”

HKEY_LOCAL_MACHINE\Software\MessageOne\EMS\
LogSettings

FlushUpdate

SeverityLevel

LogFilePath

FlushAll

TruncateAfter

HKEY_LOCAL_MACHINE\Software\MessageOne\EMS\
WebRequests

HostName

MsgFileSizeKB

EMailDir

authToken

Username

HKEY_LOCAL_MACHINE\Software\MessageOne\EMS\
Timers

LoginStatusTimer

InitTimer

EnableControls

CheckStateTimer

PollTimer

RetrieveTimer

SwitchToOfflineTimer

LoginResetTimer

StartSMTImer

HKEY_LOCAL_MACHINE\Software\MessageOne\EMS\
Persistent

HKEY_LOCAL_MACHINE\Software\MessageOne\EMS\Help

  1. If the above are present, but the toolbar does not appear, launch the Microsoft Outlook COM Add-ins dialog, and make sure that the extension is checked.
  2. If the Extension is not in the Microsoft Outlook COM Add-ins dialog, click Add in the COM Add-Ins dialog. Browse to the directory where Outlook Extension is installed and select m1ext.dll. Once Outlook Extension appears in the list of COM Add-Ins, make sure to check the box next to it.
  3. Ensure that Outlook Extension is not disabled by Outlook. Launch the Disabled Items dialog from the Microsoft Outlook Add-ins dialog. If the Extension is in the list, select it, and click Enable.