Install Export Manager on your local machine
Before Installing Export Manager, you must first perform the following actions on the Export Manager server:
- Disable Windows’ software firewall.
- Disable Internet Explorer security.
- Disable User Access Contro (UAC)l.
- Disable any anti-virus or anti-malware software.
To install Export Manager:
- Launch the Export Manager installer application provided by your administrator.
- If your machine requires an update to the Microsoft .NET framework, the installer downloads and installs any required updates. This process may require you to reboot your machine before the Export Manager installation can continue.
- The Export Manager installer Welcome page appears. Click Next.
- The License Agreement screen appears. Check the box to accept the terms and then click Next.
- The Destination Folder screen appears. If you want to change the destination directory, otherwise click Next.
- The Ready to Install page appears. Click Install.
- The installer installs Export Manager on your machine. Click Finish.
CAUTION
In some instances, if the computer’s antivirus software is running at the same time as the Export Manager runs, the antivirus software removes necessary temporary *.eml files causing errors or the Export Manager to close unexpectedly.
Excluding the Export Manager temporary file directory from being scanned by your antivirus software will eliminate the conflict.
The directory to exclude is Export Manager located in the application data directory. The exact location will depend on the computer’s operating system and system configuration. For example:
C:\\Documents and Settings\[user]\Local Settings\Application Data\Export ManagerC:\\Users\[user]\AppData\Local\Export Manager
Refer to the antivirus software’s instructions on how to exclude directories from scans.
If you receive an error that prevents you from completing the installation, contact Support for help.