Unsubscribing Contacts from all mailing lists
If you have the Edit Global Email Settings permission, you can unsubscribe contacts from all mailing lists at once.
When you unsubscribe contacts from all mailing lists, the contacts are unsubscribed only from existing lists, and not from any lists you create in the future.
When you unsubscribe contacts, their status changes to Unsubscribed, but their information is not deleted. To see unsubscribed contacts on the Contacts page, select Unsubscribed from the Status drop down list.
For information about unsubscribing contacts from one mailing list, see Unsubscribing a Contact from a Mailing List.
You can unsubscribe contacts from all mailing lists in one of the following ways:
- On the navigation bar, click Email Marketing > Contacts.
- Select the check-boxes of the contacts you want to unsubscribe.
- In the More Actions drop-down list, select Globally Unsubscribe.
- Click OK.
The selected contacts are unsubscribed from all mailing lists.
- Open the Contacts page or Lists page.
- In the More Actions drop down list, select Enter/Upload Global Unsubscribes.
- Select Enter Global Unsubscribes.
- In the Email Addresses field, type the email addresses to be unsubscribed, separated by commas.
- Click Unsubscribe.
The selected contacts are unsubscribed from all mailing lists.
The file you upload must include a column titled Email and an email address for each contact. For more information about CSV and TXT files, see CSV and TXT Formats for Database Files.
- Open the Contacts page or Lists page.
- In the More Actions drop-down list, select Enter/Upload Global Unsubscribes.
- Select Upload Global Unsubscribes.
- In the Select File field, type the name of the file or click Browse to find the file.
- Click Unsubscribe.
The selected contacts are unsubscribed from all mailing lists.
Unsubscribing contacts from all mailing lists might take a while, depending on the number of contacts you are unsubscribing.
You can see details about the unsubscribe task on the System Tasks page. A new task is created as the contact is unsubscribed from each mailing list, with the name of the list included in the task name.