Email Continuity States

After you have installed the necessary components into your environment, using Email Continuity is simple. Email Continuity is always in one of three states: READY, ACTIVE, or RECOVERY.

• During the READY state, the SyncManager automatically sends directory information to the data center on a regular schedule.
• When set to the ACTIVE state by an administrator or Support representative, the system enables users to send and receive their email through the AMS Webmail interface, the Mobile Webmail interface or the Outlook Extension.
• When set to the RECOVERY state by an administrator or Support representative, you can use RecoveryManager to import messages sent and received during the activation period into your primary mail system. During recovery, users can access their messages using either the primary mail system or the continuity systems (Webmail, Mobile Webmail or Outlook Extension).

Email Continuity States