Balance True-up

The Customer's account needs an adjustment to reconcile upon receipt of a final read during the configured period.

True-Up can be configured to be done Annually, Quarterly and Semi-annually. True-Up invoices are billed at actual charges plus the Budget Billed balance.

You can force a True-Up on a Customer account.

  1. Go to Budget Billing Plan tab from the Activity menu.
  2. Change the Force True-up field to Yes and select the Save button.

    The changes takes effect at the Customer's next account billing. The True-up amount shows as a Special Charge detail on the next invoice.

    Use the Budget Billing Detail Report to review the complete details of a particular Customer who has been on the Budget Billing Plan,

The True-up adjustment is displayed as Payment Plan True Up Charges under Charge Summary.