Collection Process by Market Served

Learn about collection process by Customer type.

Different markets (states) have different rules setup by the Public Utility commission (PUC). PUC’s are state agencies that regulate the utilities in their respective states and are responsible for enforcing Customer protections.

To show how rules differ between the different markets the examples for states of Georgia and Texas are given below:

Rule setup by PUC	Georgia	Texas
Invoice Due	20 days from the previous invoice sent to the Customer.	16 days from the previous invoice sent to the Customer.
Disconnection letter and Reminder Call	No disconnection letter can be sent and reminder call can be made 3 days after the invoice due date i.e. on or after 23 days from the previous invoice sent to the Customer.	Disconnection letter can be sent and reminder call can be made 3 days after the invoice due date i.e. on or after 19 days from the previous invoice sent to the Customer.
Shutoff for Non-payment (SONP) Letter	SONP Letter can be issued 7 days after the call reminder i.e. on or after 30 days from the previous invoice sent to the Customer.	N/A
Disconnect Warning Call	Disconnect warning call can be made 13 days after the SONP letter is sent i.e. on or after 43 days from the previous invoice sent to the Customer.	Disconnect warning call can be made 9 days after the SONP letter is sent i.e. on or after 28 days from the previous invoice sent to the Customer.
SONP Schedule/ Disconnection	SNOP can be scheduled after 2 days of disconnection warning call i.e. on or after 45 days from the previous invoice sent to the Customer.	Disconnection can be scheduled after 2 days of disconnection warning call i.e. on or after 30 days from the previous invoice sent to the Customer.
Move out	Move out can be done 11 days after the disconnection process i.e. on or after 56 days from the previous invoice sent to the Customer.	Move out can be done 8 days after the disconnection process i.e. on or after 38 days from the previous invoice sent to the Customer.
Final Bill Sent	Final bill can be sent 2 days after the move out has happened i.e. on or after 58 days from the previous invoice sent to the Customer.	Final bill can be sent 6 days after the move out has happened i.e. on or after 44 days from the previous invoice sent to the Customer.
Final Bill Due	Final bill is due after 20 days from the date is is sent i.e. on or after 78 days from the previous invoice sent to the Customer.	Final bill is due after 16 days from the date it is sent i.e. on or after 60 days from the previous invoice sent to the Customer.

Note: Suppliers can set-up the collections process differently in different markets but they have to abide by the PUC rules in that state of operation.