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Customer Information System
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Key Terms and Acronyms
Documentation PDF
About CIS
Supported Regional Energy Markets
Customer & Account Types
Users and Group Management
Transactions
Products and Rates
Enrollment Overview
Customer Summary Screen
Settings
Customer Hierarchy Trail
Customer Overview Panel
Account Alerts
Account Warning
Recent Activity Panel
Common Tasks Bar
AR Aging Summary Panel
Customer Summary Tabs
Activity Menu
Billing and Payments
Billing Overview
Payments Overview
Reports
Accounting Reports
Billing Reports
Operations Reports
Property Management Reports
Collections
Collection Process by Customer Types
Collection Process by Market Served
Customer Information System (CIS) Help
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About CIS
CIS is a web-based billing, invoicing, payment, and Customer service & management system designed for use by Suppliers.
Customer Summary Screen
Learn how to use the Customer Summary screen and perform various tasks on it.
Billing and Payments
Learn how to set up, manage and perform various Billing and Payment related tasks in CIS.
Reports
Learn about the reporting functionality in CIS.
Collections
Learn how to manage the collection process in CIS.