Collections
Learn how to manage the collection process in CIS.
The Collections Module is an important feature of the CIS application that allows Suppliers to effectively manage their financial risk by being informed about the status of their accounts receivable on a timely basis. It allows sending timely notification to the Customers of their delinquent balances.
The Collections module is driven by the Event Engine. The Events are configured to monitor the Customer’s Accounts Receivable balance and Payments that are posted.
The Actions are configured to:
- Track non-payment by Customers.
- Send dunning letters.
- Manage disconnect/drop processes.
The PUC rules vary between different types of Customers. Two common levels are as follows:
- By Customer type (commercial vs. residential)
- By market served (Texas vs. New York)