Processing 820 Payments from Utility

Learn Inbound 820 - utility to Supplier.

When the utility bills the Customer on behalf of the Supplier for its charges, the utility collects the payment from the Customer and remit the payment back to the Supplier via EDI 820 transaction.

CIS processes these payment types automatically upon receipt of the 820 file. If for some reason the payment is not applied in this manner, it is held in a table and marked with an Exception status. Such payments are processed using the Pending Payments functionality. For more information, see Pending Payments.