Deferred Payment Plan
Learn how to set up deferred payment plan on CIS.
In the Texas Market, the PUCT rules allow Customers who are not able to make a payment on time to make arrangements with their Supplier for the Deferred Payment Plan (DPP).
To know more about DPP, see Collections Process and Deferred Payment Plans.
Pre-requisites for DPP:
- Customer must be active.
- Customer cannot be a large commercial account- defined as more than 50 KW.
- Must be a Customer for over three months. A Customer who is transferred to a different ESIID and is a Customer for over three months at the previous ESIID is eligible. However, a Customer that has re-enrolled after leaving is treated as a new Customer.
- Customers with more than 2 disconnect letters within 12 months are NOT eligible for deferred payment plans.
- The minimum acceptable payment to start a DPP is 25% of the outstanding balance.
- The Customer has not defaulted on a DPP within the past 12 months.
Setting up Deferred Payment Plan
To set up Deferred Payment Plan, follow the steps below:
- Go to Administration Menu > DPP > Deferred Payment Plan Configuration Maintenance.
- On DPP Configuration Maintenance page configure DPP settings and Save.
- Go to Administration Menu > DPP > Deferred Payment Plan Evaluator Maintenance.
Setup evaluators and Save.Note: The CIS.Element.AR.DPPPayArrgmtActiveEvaluation evaluator must be enabled.
- Go to Administration Menu > DPP > DPPEligibility Maintenance. Set up eligibility rules and Save.
- Set up invoice message. To know more on setting invoice message, see Written Correspondence.