Deferred Payment Plan

Learn how to set up deferred payment plan on CIS.

In the Texas Market, the PUCT rules allow Customers who are not able to make a payment on time to make arrangements with their Supplier for the Deferred Payment Plan (DPP).

To know more about DPP, see Collections Process and Deferred Payment Plans.

Pre-requisites for DPP:

  • Customer must be active.
  • Customer cannot be a large commercial account- defined as more than 50 KW.
  • Must be a Customer for over three months. A Customer who is transferred to a different ESIID and is a Customer for over three months at the previous ESIID is eligible. However, a Customer that has re-enrolled after leaving is treated as a new Customer.
  • Customers with more than 2 disconnect letters within 12 months are NOT eligible for deferred payment plans.
  • The minimum acceptable payment to start a DPP is 25% of the outstanding balance.
  • The Customer has not defaulted on a DPP within the past 12 months.

Setting up Deferred Payment Plan

To set up Deferred Payment Plan, follow the steps below:

  1. Go to Administration Menu > DPP > Deferred Payment Plan Configuration Maintenance.

  2. On DPP Configuration Maintenance page configure DPP settings and Save.
  3. Go to Administration Menu > DPP > Deferred Payment Plan Evaluator Maintenance. Setup evaluators and Save.
    Note: The CIS.Element.AR.DPPPayArrgmtActiveEvaluation evaluator must be enabled.

  4. Go to Administration Menu > DPP > DPPEligibility Maintenance. Set up eligibility rules and Save.

  5. Set up invoice message. To know more on setting invoice message, see Written Correspondence.