Post-invoice errors

Learn about post invoice errors and their handling.

Post invoice errors occur due to missing invoice components. Such errors are analysed and fixed as per business rule of the Supplier. They are reported in Daily Billing Report prepared by the CIS ops team.

No Rate Information

This error occurs when no active rate exists to cover the billable period.

All consumption billed check failed

This error occurs if a rate partially covers the billing period.

TDSP charges not found

This error occurs for Rate Ready Customers when there is no tdsp charges available to be billed.

No premise consumption records found

This error is thrown in two scenarios:
  • When you invoice an account that does not have any unbilled consumption.
  • When you invoice an account that has a consumption with end service date in the future.