Adjusting Customer Billing and AR

Learn about the financial transactions for adjusting Customer Billing and AR.

You can adjust Customer billing and AR by following the method described in Managing Generated Invoices.

There are three types of billing adjustments in CIS:

• Debit/Credit Memos - Debit/Credit memos generate a non-printed, manual invoice in the billing system. “Memo Invoices” are created real-time and affect the Customer receivables immediately. Typically used to create Customer balances during system conversion of an existing AR in the Legacy system. This normally should be used for Customer account migration. Some also use it for write off or reverse payment. It normally not used during the normal life of a Customer.
• Special Charges - Used to create various line items on a Customer’s bill (e.g. Contract Cancel Fee, Misc. Charge) When a Special Charge is created, it is held in a temporary table until the next bill is created. It is used for existing Customers who are active and going to receive invoices for the next cycle. It does not affect the current AR. Special charges include everything but late fee.
• AR Adjustments - These transactions do not show up on Customer bills or in the revenue reports. Typically used for writing off A/R balances or when refunding money to a Customer. With no special details, just adjustment.