For Residential Customers
Learn about collection process flow for residential Customers.
This table defines the relevant conditional variables values used by the event engine in the collection/disconnect process and a description of each value for residential Customers.
Disconnect Status | |
---|---|
Value | Description |
0 | The Customer is paid or clear |
1 | The Customer is sent a disconnection notice |
2 | The Customer is ready for disconnect, pending approval |
3 | A 650 DNP request is sent |
4 | The 650 DNP is accepted and the Customer is disconnected |
5 | Reconnect request sent |
6 | The Customer is successfully moved out |
Collections Status | |
---|---|
Value | Description |
0 | AR Buckets 1+ are clear |
1 | The Customer has over $xx in Aging Bucket 1 |
2 | The Customer has over $xx in Aging Bucket 2 |
3 | The Customer has over $xx in Aging Bucket 3 |
4 | The Customer has over $xx in Aging Bucket 4 |
5 | The Customer has over $xx in Aging Bucket 5 |