For Residential Customers

Learn about collection process flow for residential Customers.

This table defines the relevant conditional variables values used by the event engine in the collection/disconnect process and a description of each value for residential Customers.

Disconnect Status
Value Description
0 The Customer is paid or clear
1 The Customer is sent a disconnection notice
2 The Customer is ready for disconnect, pending approval
3 A 650 DNP request is sent
4 The 650 DNP is accepted and the Customer is disconnected
5 Reconnect request sent
6 The Customer is successfully moved out
Collections Status
Value Description
0 AR Buckets 1+ are clear
1 The Customer has over $xx in Aging Bucket 1
2 The Customer has over $xx in Aging Bucket 2
3 The Customer has over $xx in Aging Bucket 3
4 The Customer has over $xx in Aging Bucket 4
5 The Customer has over $xx in Aging Bucket 5