For Commercial Customers
Learn about collection process flow for residential Customers.
This table defines the relevant conditional variables values used by the event engine in the collection/disconnect process and a description of each value for residential Customers.
| Disconnect Status | |
|---|---|
| Value | Description |
| 0 | The Customer is paid or clear |
| 1 | The Customer is sent a disconnection notice |
| 2 | The Customer is ready for disconnect, pending approval |
| 3 | A 650 DNP request is sent |
| 4 | The 650 DNP is accepted and the Customer is disconnected |
| 5 | Reconnect request sent |
| 6 | The Customer is successfully moved out |
| Collections Status | |
|---|---|
| Value | Description |
| 0 | AR Buckets 1+ are clear |
| 1 | The Customer has over $xx in Aging Bucket 1 |
| 2 | The Customer has over $xx in Aging Bucket 2 |
| 3 | The Customer has over $xx in Aging Bucket 3 |
| 4 | The Customer has over $xx in Aging Bucket 4 |
| 5 | The Customer has over $xx in Aging Bucket 5 |